Michael B. Kitchen is President, Chief executive Officer and Director of CUNA Mutual Group, based in Madison, Wisconsin.  CUNA Mutual Group, the leading provider of insurance and financial services to credit unions worldwide, has revenues of more than $3 billion, assets of $9.3 billion, and an international workforce of more than 5,000 employees.

The group includes the CUNA mutual Life Insurance Company, founded in 1879, and the companies of the CUNA Mutual Group, which originated in 1935 with the founding of the CUNA Mutual Insurance Society.  The companies operate in a number of countries, with primary operations in the United States and Canada.

Kitchen was appointed as President and CEO in 1995, following three years as head of the CUMIS Group of Canada, a subsidiary.

Kitchen has aggressively recommitted the organization to its chosen industry, credit unions, by focusing the company as a business-to-business and business-to-member aggregator of high-value financial products and services.  The company’s North American marketplace includes more than 10,000 credit unions and 80 million credit union members.

Kitchen believes that to prosper, CUNA Mutual will need to partner with credit unions to help grow these not-for-profit financial cooperatives into nothing less than the Nation’s best retailers of financial services.  This requires understanding customers’ needs and distributing combinations of quality products and services that contribute to their financial success.  As a result, the company has exited certain product and service lines and established partnerships with organizations that provide the excellence CUNA Mutual believes its marketplace deserves.  The group also continues to manufacture and reinvent business line where it can ensure superior quality internally.

Since Kitchen took over in 1995, the organization has achieved dramatic growth in revenue, significant improvement in productivity, and a near doubling of financial strength.  In addition, to help employees ultimately bring more of the organization’s capabilities to bear on customer challenges, Kitchen has fostered a culture of empowerment, teamwork, and responsible risk-taking.

Kitchen has been involved in the insurance and financial services industry for more than 30 years and has held senior positions in the United States and Canada.  

He is also very committed and active in the credit union movement.  Kitchen serves on the Board of Directors for American Insurance Association (AIA) and the U.S. Chamber of Commerce, in addition to local community organizations.

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